Shipping Info & Terms of Service

PROCESSING TIME

Processing time for orders is around 2-5 business days.

SHIPPING ESTIMATION

Shipping typically takes 2-7 days post order processing.

DAMAGES & LOST PACKAGES

If your tracking says delivered but your order hasn’t arrived, please contact your local hub directly and email us at support@pastelinkstudio.com.

If your item is severely damaged due to shipping errors, please reach out to us on an email with pictures of the item so we can help you out.  

CANCELLATION POLICY

We do not accept cancellations once your order is placed and shipped. 

REFUND POLICY

We donot offer refunds, returns, or exchanges for any items that were received in good condition. For other issues such as defective or damaged order items, incorrect order item receipt or missing order items, please email us at support@pastelinkstudio.com so we can work with you to solve the issue!!

It takes from 5 to 7 days to process the refund and credit the amount to the customer’s bank account.

DISCLAIMER

We only make use of reliable courier services and Pastel Ink Studio is not liable for any delays in delivery on account of any factors beyond our control after handing over the parcel to the postal or courier service.